Terms and Conditions

When you make a booking or a purchase with us you agree with the general terms and conditions, cancellation policy, shipping and payment methods, for each of the vehicles you are renting, as stated:

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Renault Twizy

Article 1 - Terms of use

The driver is responsible to use and drive the vehicle according to the basic rules of our company and circulation. It is the driver’s responsibility to use the vehicle according to the battery’s capacity. It is possible to circulate for 60 kilometers with a fully charged battery, and the top speed is 45 km/h (80 km/h in the 80kw model).
The client receives the vehicle described on page 1 of the contract, in perfect working condition, with its documents, tires and accessories and promises to keep and drive the vehicle in compliance with the Circulation Code and in accordance with the specifications of the use of the type of vehicle outlined in the office desk that the client acknowledges. The cars can’t be driven outside of the city of Barcelona. The vehicle can be driven only by the person/s identified and accepted by iRent Electric Europe in the rental Contract or/and in the extension of it, with the condition of the driver being in possession of valid driving license (with at least 2 years experience) for the country of rental and in effect and must exchange the driving license issued abroad when it is required by current legislation.

Article 2 - Incidents

The driver will be held responsible for the payment of any fine/damages due to a misuse of the vehicle. A 300€ charge will be made before renting on the credit/debit card of the driver, so we can pay the fines/damages, if there are no fines/damages the money will be returned when the user comes back. In the case of the vehicle being immobilized and/or taken to a police deposit the driver will have to pay all the bills, and if for the return of the vehicle a Rent-Electric personnel will be needed, the driver will have to pay a 50€ charge. If the total amount exceeds 300€ the user will have to pay the remaining part.

Article 3 - Insurance

With obligatory insurance the driver will be responsible to pay the damages up to a maximum of 500€. The prices of the damaged pieces are detailed in Article 4. The insurance does not apply to lost or stolen vehicles, flat tires, or damaged windows.

Article 4 - In case of damage

65€:
Lost or broken front compartment.
Lost or broken WARNING button.

150€:
Turn signals lever.
Light lever.
Lost or broken mudguard.
Rear bumper.
Front bumper-cover.
Lost or broken orange signal (emergency light)
Lost or broken drivers seat.
Lost or broken front compartment with lock.
Lost or broken rear seat.
Broken seat belt.
Lost or broken part of the roof.

250€:
Lost or broken rear lights.

300€:
Lost or stolen steering wheel.

500€:
Lost Twizy Key

8.000€:
Lost or irreparably damaged Twizy.

Article 5 - Service costs

If the customer is late to return the vehicle an extra hour will be charged after 15 minutes of delay. No refund will be given for any rented items returned early. Returning the vehicle after closing hours will cost you the payment of an extra day of rental. Returning the vehicle without notifying the office more than 30 minutes after the closing time will cause your deposit to be lost and the car will be report to the police as stolen.

 

Ebike and turbo bikes

Article 1 - Terms of use

The users:

  • Must drive on the authorized zones.
  • Must drive carefully and with attention to avoid damages to themselves or other, avoiding to put on danger the rest of the users of the street, respecting the right of way of the pedestrians and maintaining a security distance of at least 1,5 meters with them.
  • Shouldn´t exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the pedestrian zones.
  • Must maintain a minimum distance of at least 1 meter with the facade of the buildings.
  • Must use the appropriate safety, protection and visibility elements, using all the necessary braking and visibility elements.
  • Must accomplish the drinking and drug laws of the general regulations of circulation.
  • Must stop driving on the places reserved for the pedestrians in the moments of high density, agglomeration or when it´s impossible to keep the 1,5 meters of distance between the vehicle and the pedestrians or when it´s impossible to drive 5 meters continuously.
  • Are not allowed to drift or misbehave while using vehicle.
  • 50€ penalty will be applied for every rule infringement. 

Use of the vehicle, circulation rules

  • The driver is responsible to use and drive the vehicle according to the basic rules of our company and circulation. It is the driver’s responsibility to use the vehicle according to the battery’s capacity. It is possible to circulate 25 km driving at 15-20 km/h or in between 15-20 km driving at 20-25 km/h.
  • For adults a security helmet is recommended. For kids under 16 years old helmet is a must.

Article 2 - Incidents

The driver will be held responsible for the payment of any fine due to a misuse of the vehicle. A 50€ charge will be made before renting on the credit/debit card of the driver, in case there are fines or damages, if there are no fines the money will be returned when the user comes back. In the case of the vehicle being immobilized and/or taken to a police deposit the driver will have to pay all the bills, and if for the return of the vehicle a Rent Electric personnel will be needed, the driver will have to pay a 50€ charge. If the total amount exceeds 50€ the user will have to pay the remaining part.

Article 3 - Insurance

To rent an Ebike means to become responsible of any damage made to the vehicle. The value of the vehicle is 2.000€, signing the obligatory insurance of 5€ will reduce his/her damage responsibility (not covering theft or loss) from 2.000€ to a maximum of 300€. The prices of the damaged pieces are detailed in Article 4
If the driver loses the vehicle, causes any irreparable damage to it or someone steals it, the customer will be charged 2.000€. The insurance is not covering a lost or stolen vehicle, key from vehicle, battery, lock, key from lock, helmet, basket, baby seat, or any other extras.
The insurance for accidental flat tires will cover punctured tire damages if there are no signs of improper use(Drifting, misbehaving are not covered by insurance and should apply 50€ penalty for every flat tire caused by not proper use).

Article 4 - In case of damage

 

10€: (100% covered by insurance)
Broken or missing bell.

25€:
Broken VELO 6220 saddle or damaged or stolen.
Broken or lost rear rack left or right from EAGLE. (100% covered by insurance).
Broken pedal (per unit) and crank (per unit) (100% covered by insurance).
A damaged or lost key from the lock, or battery key.

50€:
Damage of the back light or front light. (100% covered by insurance).
A serious scratch at a panel.
Broken or stolen Panel control Power or Panel control AGT System.
Damaged or lost mudguard. (50% covered by insurance).
Broken or stolen brake lever. (50% covered by insurance).
Broken or stolen sensor brake lever.
Flat tyre and inner tube 20” or 26”. (100% covered by insurance. Except cases when flat tyre was caused by drifting or misbehaving).
Broken or stolen rear rack of PST.
Broken kickstand.
Serious damage to the breaking system (disk, etc).
A damaged or lost basket (if given).

100€:
Serious damage of a panel (50% covered by insurance).
A lost or damaged Display.
A damaged or lost CASCO helmet (if given).
A damaged or lost lock (chain) (if given).
A damaged or lost babyseat (if given).
A damage or lost charger (if given).

150€:
Serious rear wheel damage in case no motor, or gears damaged.
Lost or broken ABUS X-Plus Bordo lock. (if given).

500€:
Serious damages of front or rear wheel included motor/gears of EAGLE/PST.
Damage of the steering column.
A lost wheel or with serious damages.

2.000€:
Irreparable damage of the vehicle, a lost or stolen vehicle.

Article 5 - Service costs

If the customer is late to return the vehicle an extra hour will be charged after 15 minutes of delay, so he will have to pay an extra 5€. No refund will be given for any rented items returned early.
Returning the vehicle after closing hours will cost you the payment of an extra day of rental.

 

TP or E-Step

Article 1 - Terms of use

The users:
Must drive on the authorized zones.
Must drive carefully and with attention to avoid damages to themselves or other, avoiding to put on danger the rest of the users of the street, respecting the right of way of the pedestrians and maintaining a security distance of at least 1,5 meters with them.
Shouldn´t exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the pedestrian zones.
Must maintain a minimum distance of at least 1 meter with the facade of the buildings.
Must use the appropriate safety, protection and visibility elements, using all the necessary braking and visibility elements.
Must accomplish the drinking and drug laws of the general regulations of circulation.
Must stop driving on the places reserved for the pedestrians in the moments of high density, agglomeration or when it´s impossible to keep the 1,5 meters of distance between the vehicle and the pedestrians or when it´s impossible to drive 5 meters continuously.
Must use helmets.
Must be older than 16 years old.
Are not allowed to drift or misbehave while using vehicle.
50€ penalty will be applied for every rule infringement.

Use of the vehicle, circulation rules:
It is possible to circulate up to 25km/h on the bike lines situated on the road, or 10km/h situated on the pavements.

Article 2 - Incidents

The driver will be held responsible for the payment of any fine due to a misuse of the vehicle. A 50€ charge will be made before renting on the credit/debit card of the driver, so we can pay the fines/damages, if there are no fines/damages the money will be returned when the user comes back. In the case of the vehicle being immobilized and/or taken to a police deposit the driver will have to pay all the bills, and if for the return of the vehicle a Rent Electric personnel will be needed, the driver will have to pay a 50€ charge. If the total amount exceeds 50€ the user will have to pay the remaining part.

Article 3 - Insurance

To rent a TP SCOOTER/E-STEP means to become responsible of any damage made to the vehicle. The value of the vehicle is 2.000€ for TP Scooter and 1000€ for E-STEP, if the driver is willing he/she can sign an insurance contract for 5€ in order to reduce his/her responsibility from 2.000€(TP SCOOTER and 1000€(E-STEP) to a maximum of 300€.
If the driver signs the insurance contract and causes any damage to it, the customer will be charged up to 300€. In the case of not signing the insurance, the driver will have to pay the total cost of the reparation or substitution of the vehicle, up to a maximum of 2.000€(TP SCOOTER) and 1000€(E-STEP). The prices of the damaged pieces are detailed in Article 4. The insurance is not covering a lost or stolen vehicle, key from vehicle, battery, lock, key from lock, helmet, basket, baby seat, or any other extras.
The insurance for accidental flat tires will cover punctured tire damages if there are no signs of improper use(Drifting, misbehaving are not covered by insurance and should apply 50€ penalty for every flat tire caused by not proper use.

Article 4 - In case of damage

10€ without insurance / cover 100% with insurance.
Broken or lost Bell.
Broken or stolen orange reflector.
Broken or stolen grip.

25€ both with or without insurance:
A lost basket or hook (if provided).
A lost or damaged watch.
Broken saddle or damaged or stolen.
A broken or lost key of the lock/scooter.
Broken kickstand of E-STEP (100% covered by insurance).

50€
A broken or lost mirror (if present).
Damage of the back light.(100% covered by insurance)
A scratch at a panel.
Damage in the light buttons, turbo, etc.
Damaged or lost mudguard.
Flat tire and inner tube front or rear.(100% covered by insurance if was done in proper use, for drifting-50€)
Broken or stolen kickstand of TP SCOOTER, sensor included.(50% covered by insurance)
Broken or stolen rear rack.
Broken brake lever of E-STEP
Lost U-lock

100€ both with or without insurance:
A damaged or broken complete wheel 12”.
Serious damage of a panel.
A breakage in the front light.
Broken brake lever of TP SCOOTER.
A damaged or lost CASCO helmet.

150€ both with or without insurance:
Completely broken mechanic brake kit.
Lost X-lock, or Chain Lock
Lost baby seat
Serious damage of the E-STEP motor

500€ without insurance / 300€with insurance:
Serious damages of the vehicle (motor(TP SCOOTER), front or rear suspension, etc.).
Damage of the steering column.

2.000€ TP SCOOTER / 1.000€ EGRET without insurance / 300€ with insurance:
Irreparable damage of the TP SCOOTER.
2.000€TP SCOOTER / 1.000€ EGRET both with or without insurance:
A lost or stolen TP SCOOTER.

IF NOT MENTIONED NAME OF VEHICLE MEANS THAT PRICE AND DESCRIPTION APPLIES TO BOTH TP SCOOTER AND E-STEP.

Article 5 - Service costs

If the customer is late to return the vehicle an extra hour will be charged after 15 minutes of delay. No refund will be given for any rented items returned early. Returning the vehicle after closing hours will cost you the payment of an extra day of rental.
50€ penalty for getting the out of the authorized area, or not following monitor/guide.

 

Cargo bike

Article 1 - Terms of use

The users:
Must drive on the authorized zones.
Must drive carefully and with attention to avoid damages to themselves or other, avoiding to put on danger the rest of the users of the street, respecting the right of way of the pedestrians and maintaining a security distance of at least 1,5 meters with them.
Shouldn´t exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the pedestrian zones.
Must maintain a minimum distance of at least 1 meter with the facade of the buildings.
Must use the appropriate safety, protection and visibility elements, using all the necessary braking and visibility elements.
Must accomplish the drinking and drug laws of the general regulations of circulation.
Must stop driving on the places reserved for the pedestrians in the moments of high density, agglomeration or when it´s impossible to keep the 1,5 meters of distance between the vehicle and the pedestrians or when it´s impossible to drive 5 meters continuously.
Are not allowed to drift or misbehave while using vehicle  
50€ penalty will be applied for every rule infringement.

Use of the vehicle, circulation rules:
The driver is responsible to use and drive the vehicle according to the basic rules of our company and circulation. It is the driver’s responsibility to use the vehicle according to the battery’s capacity. It is possible to circulate 35 km driving at 15-20 km/h or in between 25-30 km driving at 20-25 km/h.
For the vehicle’s use a security helmet is recommended.

Article 2 - Incidents

The driver will be held responsible for the payment of any fine due to a misuse of the vehicle. A 50€ charge will be made before renting on the credit card of the driver, so we can pay the fines, if there are no fines the money will be returned when the user comes back. In the case of the vehicle being immobilized and/or taken to a deposit the driver will have to pay all the bills, and if for the return of the vehicle a Rent Electric personnel will be needed, the driver will have to pay a 50€ charge. If the total amount exceeds 50€ the user will have to pay the remaining part.

Article 3 - Insurance

To rent a Cargobike means to become responsible of any damage made to the vehicle. The value of the vehicle is 3.500 signing the obligatory insurance of 6€  will reduce his/her damage responsibility (not covering theft or loss) from 3.500€ to a maximum of 300€.
If the driver signs the insurance contract and causes any damage to it the customer will be charged up to 300€. The prices of the damaged pieces are detailed in Article 4.
The insurance is not covering a lost or stolen vehicle, key from vehicle, battery, lock, key from lock, helmet, basket, seat, or any other extras.
The insurance for accidental flat tires will cover punctured tire damages if there are no signs of improper use(Drifting, misbehaving are not covered by insurance and should apply 50€ penalty for every flat tire caused by not proper use).

Article 4 - In case of damage

10€:
Broken Wellgo pedal (per unit).
Broken or missing bell.

25€:
A lost or damaged U lock, basket  or hook (if provided).
A broken or lost of a key of lock or from Cargobike.
Broken saddle or damaged or stolen.

50€:
Damage of the back light or front light.
A serious scratch at a panel.
Broken or stolen Panel control Power or Panel control Nuvinci N360.
Damaged or lost mudguard.
Broken or stolen brake lever.
Broken or stolen sensor brake lever.
Broken tire and inner tube.
Broken or stolen rear rack.
Broken or stolen kickstand.

100€:
Serious damage of a panel or in the frame.
Lost or damaged chain lock (if given)

150€:
Serious damage to the breaking system.
A damaged or lost CASCO helmet (if given).
Lost or broken ABUS X-Plus Bordo lock Maximum level.

500€:
Serious damages of front or rear wheel included motor/gears.
Damage of the steering column.

3.500€:
Irreparable damage of the vehicle, a lost or stolen vehicle.

Article 5 - Service costs

If the customer is late to return the vehicle an extra hour will be charged after 15 minutes of delay. No refund will be given for any rented items returned early. Returning the vehicle after closing hours will cost you the payment of an extra day of rental.

 

Regular bike

Article 1 - Terms of use

The users:
Must drive on the authorized zones.
Must drive carefully and with attention to avoid damages to themselves or other, avoiding to put on danger the rest of the users of the street, respecting the right of way of the pedestrians and maintaining a security distance of at least 1,5 meters with them.
Shouldn´t exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the pedestrian zones.
Must maintain a minimum distance of at least 1 meter with the facade of the buildings.
Must use the appropriate safety, protection and visibility elements, using all the necessary braking and visibility elements.
Must accomplish the drinking and drug laws of the general regulations of circulation.
Must stop driving on the places reserved for the pedestrians in the moments of high density, agglomeration or when it´s impossible to keep the 1,5 meters of distance between the vehicle and the pedestrians or when it´s impossible to drive 5 meters continuously.
Are not allowed to drift or misbehave while using vehicle
50€ penalty will be applied for every rule infringement.

Use of the vehicle, circulation rules:
The driver is responsible to use and drive the vehicle according to the basic rules of our company and circulation. For adults a security helmet is recommended. For kids under 16 years old helmet is a must.

Article 2 - Incidents

The driver will be held responsible for the payment of any fine/damages due to a misuse of the vehicle. A 50€ charge will be made before renting on the credit/debit card of the driver, so we can pay the fines/damages, if there are no fines/damages the money will be returned when the user comes back. In the case of the vehicle being immobilized and/or taken to a police deposit the driver will have to pay all the bills, and if for the return of the vehicle a Rent Electric personnel will be needed, the driver will have to pay a 50€ charge. If the total amount exceeds 50€ the user will have to pay the remaining part.

Article 3 - Insurance

To rent a bicycle means to become responsible of any damage made to the vehicle. The value of the vehicle is 500€, signing the obligatory insurance of 3€ will reduce his/her damage responsibility (not covering theft or loss) from 500€ to 150€ max.. If the driver signs the insurance contract and causes any damage to it the customer will be charged up to 150€. The prices of the damaged pieces are detailed in Article 4.
The insurance is not covering a lost or stolen vehicle, key from vehicle, lock, key from lock, helmet, basket, baby seat, or any other extras.
The insurance for accidental flat tires will cover punctured tire damages if there are no signs of improper use(Drifting, misbehaving are not covered by insurance and should apply 50€ penalty for every flat tire caused by not proper use).

Article 4 - In case of damage

10€:
Broken or lost Bell.
Broken or stolen orange reflector.
Broken or stolen grip.

25€:
A lost or damaged U lock , basket or hook (if provided).
A lost or damaged watch.
Broken saddle or damaged or stolen.
A broken or lost key lock.

50€:
A broken or lost mirror (if present).
Damage of the back light.
A scratch at a panel.
Flat tire and inner tube front or rear.
Broken or stolen kickstand.
Broken or stolen rear rack.

100€:
A damaged or broken wheel.
Serious damage of a panel.

150€:
Completely broken mechanic brake kit.
A damaged or lost CASCO helmet (if given).

500€:
Serious damages of the vehicle, lost or stolen. 

Article 5 - Service costs

If the customer is late to return the vehicle an extra hour will be charged after 15 minutes of delay. No refund will be given for any rented items returned early. Returning the vehicle after closing hours will cost the payment of an extra day of rental.